Dermalogica Product Returns Policy
At Tranquil Soul Beauty Therapies we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.

We offer a 100% money back guarantee on Products returned for any reason. We’ll gladly accept returns for any Dermalogica products purchased from Tranquil Soul Beauty Therapies.co.uk and will issue a full refund upon receiving your items within 30 days of the PURCHASE date. Products need to be returned unopened and with packaging in it’s original state.

Should you have a skin response to your product please also contact us as soon as possible.

All returns must be pre-approved by us via email.

Please contact us within 48hr should you have any discrepancies with your order. This must be submitted via email to janine@tranquilsoulbeautytherapies.com

Tranquil Soul Beauty Therapies - Website Terms & Conditions

These terms of use govern your use of our site.
Please read these terms in full before you use this website. If you do not accept these terms of use, please do not use this website. Your continued use of this site confirms your acceptance of these terms.

Website Access
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of Website
1.2 This website may be used for your own private purposes and in accordance with these terms of use.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Site Uptime
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor Provided Material
1.6 Any material that a visitor to this website sends or posts to this Website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from Other Websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website as a third party you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and/or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of Liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and Jurisdiction
These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Our Details
Our business’s name is:
Tranquil Soul Beauty Therapies

Our business address is: 
116 Fennel Cl, Barming, Maidstone ME16 0XT, United Kingdom

Our contact details are: +44 7865 042852, janine@ tranquilsoulbeautytherapies.com

Tranquil Soul Beauty Therapies - Privacy Policy
We are committed to safeguarding and preserving the privacy of our visitors.

This Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site and how we use cookies on this website.

We do update this Policy from time to time so please do review this Policy regularly.

Information That We Collect
In running and maintaining our website we may collect and process the following data about you:

• Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

• Information provided voluntarily by you. For example, when you register for information or make a purchase.

• Information that you provide when you communicate with us by any means.

Use of Cookies
Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at www.AboutCookies.org.

Use of Your Information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

• To provide information to you that you request from us relating to our products or services.

• To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.

• To inform you of any changes to our website, services or goods and products.

• If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.

Storing Your Personal Data
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing and processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

Disclosing Your Information
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

• Where we are legally required by law to disclose your personal information.

• To further fraud protection and reduce the risk of fraud.

Your Rights as an individual
The GDPR includes the following rights for individuals: 

·       the right to be informed;

·       the right of access;

·       the right to rectification;

·       the right to erasure;

·       the right to restrict processing;

·       the right to data portability;

·       the right to object; and

·       the right not to be subject to automated decision-making including profiling.

Third Party Links
On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Access to Information
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you.

Contacting Us
Please do not hesitate to contact us regarding any matter relating to this Privacy Policy, or our Cookies Policy, via email at janine@ tranquilsoulbeautytherapies.com

COVID-19 Liability Waiver
I acknowledge the contagious nature of the Coronavirus/COVID-19 and that the NHS and many other public health authorities globally still recommend practicing social distancing.

I further acknowledge that Tranquil Soul Beauty Therapy has put in place preventative measures to reduce the spread of the Coronavirus/COVID-19.

I further acknowledge that Tranquil Soul Beauty Therapy cannot guarantee that I will not become infected with the Coronavirus/Covid-19. I understand that the risk of becoming exposed to and/or infected by the Coronavirus/COVID-19 may result from the actions, omissions, or negligence of myself and others, including, but not limited to, salon staff, and other salon clients and their families.

I voluntarily seek services provided by Tranquil Soul Beauty Therapy and acknowledge that I am increasing my risk to exposure to the Coronavirus/COVID-19. I acknowledge that I must comply with all set procedures to reduce the spread while attending my appointment.

I attest that:

• I am not experiencing any symptom of illness such as cough, shortness of breath or difficulty breathing, fever, chills, repeated shaking with chills, muscle pain, headache, sore throat, or new loss of taste or smell.

• I have not travelled internationally within the last 14 days.

• I do not believe I have been exposed to someone with a suspected and/or confirmed case of the Coronavirus/COVID-19.

• I have not been diagnosed with Coronavirus/Covid-19 and not yet cleared as non contagious by the NHS.

• I am following all Government recommended guidelines as much as possible and limiting my exposure to the Coronavirus/COVID-19.

I hereby release and agree to hold Tranquil Soul Beauty Therapy harmless from, and waive on behalf of myself, my heirs, and any personal representatives any and all causes of action, claims, demands, damages, costs, expenses and compensation for damage or loss to myself and/or property that may be caused by any act, or failure to act of the salon, or that may otherwise arise in any way in connection with any services received from Tranquil Soul Beauty Therapy. I understand that this release discharges Tranquil Soul Beauty Therapy from any liability or claim that I, my heirs, or any personal representatives may have against the salon with respect to any bodily injury, illness, death, medical treatment, or property damage that may arise from, or in connection to, any services received from Tranquil Soul Beauty Therapy. This liability waiver and release extends to the salon together with all owners, partners, and employees.